Policies and Commission Contract Information

Here are my policies and some general need to know information, please look at them before entering into the commission process with AE OOAK Dolls. **When you agree to commission from AE OOAK Dolls you are entering into in contract that states you agree with all these terms, if you choose not to read them ignorance of the terms will not be an excuse to void their validity.** 

  • At any time in the commission I reserve the right to decline to perform services. If I have done services on your doll but for some reason we can't come to an  agreement you will be charged fully or partially for the work I have completed depending on the circumstances. 

  • Once I have completed your commission and you have approved it  I consider our business to be completed, if you have an issue with the work then mention it before your item is sent home. I will not do redos.

  • I ship items in the Priority Mail with Delivery Confirmation in a padded box. If you need additional insurance or services all costs will be your responsibility. I WILL NOT be responsible for any damage /loss that happens in either arrival or departure as a result of the United States Postal Office or other shipping service.

  • I ship only on either Wednesday or Saturday, I will let you know when I ship since I have a job outside of commissions I do not have a lot of extra time for errands so please be patient!  

  • If you request additional services you may be charged additional  for  services, certain services may not be available to you that I do on my own dolls purely because the service may be  risky/ tricky as far as having a 100% success rate.  Such as facial dye/ tinting,  certain removal of makeup, etc.  

  • I do not use salvaged/ donor hair any more. If you want a re-root done you must purchase a new packet of saran hair from restore doll or provide your own new packet of saran hair.

  • I order from restoredoll: ( http://stores.restoredoll.com/doll-hair-katsilk-saran/ ) exclusively.  I will not order from dollyhair.com,  they are not a reliable vendor any more and have taken months to fill single orders. I can not wait that long to fill your order. If you want to order from them you will do so at your risk and I will not be responsible for the amount of time they take to fill the order.  

  • Please order only Saran hair, that hair fiber is the best of all of the choices and has the best look, texture, and styling ability. 

  • I will not re-root on dolls that have previous extensive facial repainting. The process of re-rooting requires extensive handling and shifting of the head.

  • I will NOT clean your doll's body if it comes to me dirty I will not be responsible for that portion, I will leave that up to you to handle. I do not have the time to perform extra services such as this one unfortunately. Any stains, markings, flaws etc. I assume you are aware of them and I will not be responsible for the repairs unless you have specifically arranged treatments. 

  • Once again, all commissions are completed on a First in, First Out basis.  I try to complete orders in a timely manner but issues may arise that delay or prolong your commission. I will keep you updated. If you sent a large order expect it to take longer. I stagger the commission schedule in order to work a little each week on different orders.  I have an extensive planned out schedule that allows me to work on multiple orders in a week.

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